Shipping & Returns

  • We offer one reliable delivery option via Singpost.

    • Flat rate: S$2.00

    • Delivery timeframe: 2–4 working days


    Enjoy free local delivery when you spend S$100 or more in a single receipt.

  • All international orders comes with optional tracking. If you select tracking, your tracking number will be sent via email once your package has been dispatched.

    Delivery Charges (Tracking)

    • Malaysia & Brunei: SGD $7.50

    • Asia & the Pacific (excluding Australia, Japan & New Zealand): SGD $10.00

    • All other countries: SGD $14.00

    • Estimated delivery time: 10 to 24 working days (excluding weekends and public holidays)

    • In some cases—such as failed delivery attempts—shipping may take longer than expected.

    Delivery Process
    Orders are typically delivered by your local postal service or courier, depending on your country. If no one is home during delivery, a notification slip may be left with instructions for re-delivery or self-collection.

    Customs & Import Duties
    International customers are responsible for any customs, import taxes, or duties that may apply. If required, these charges must be paid by you for your package to clear customs.

    • To ensure hygiene standards for all our customers, we do not accept returns on earrings and charms.

    • If you’ve received an incorrect item, we’re so sorry! Please email us with:

      1. Clear photos of the wrong item

      2. Your invoice number

    • In the event that we’ve sent you the wrong item, we’ll cover the return shipping costs base on the original shipping rate charged.

    • We do not accept returns for items purchased through unauthorised third-party sellers.

    • We do not accept returns for products that are not in their original condition.

    • Empty Soiree reserves the right to decline returns that do not meet the above conditions.